Privacy Policy

This Privacy Policy describes how Stargazer Media LLC ("Company","we", "us", or "our") collects, uses, and shares information when you use our website at gostargazer.com (the "Service"). Please read this policy carefully. By using the Service you agree to the practices described here.

1. Definitions

Throughout this Privacy Policy, the following terms have the meanings set out below:

• Account — a unique account created for you to access the Service.
• Company — Stargazer Media LLC, Wyoming, United States of America.
• Cookies — small files placed on your device by a website, containing browsing history details and other data.
• Device — any device that can access the Service, such as a computer, mobile phone, or tablet.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — the Stargazer website accessible at gostargazer.com.
• Service Provider — any natural or legal person who processes data on behalf of Company.
• Usage Data — data collected automatically, either generated by use of the Service or from the Service's infrastructure.
• You — the individual accessing or using the Service.

2. Data We Collect

2.1 Personal Data You Provide

When you use the Service we may ask you to provide:

• First name and last name
• Email address
• Payment information (processed and stored by Stripe — we do not store card details)
• Intro customization inputs (title text, subtitle text, theme selection)

2.2 Usage Data

We automatically collect certain information when you visit the Service, including your device's IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.

2.3 Video Content and Temporary Storage

When you use the Service to create video intros, we temporarily store the generated video files on our servers. All video files and associated content are automatically and permanently deleted 30 days after the date of creation.

During this 30-day period, your videos are stored securely and accessible only to you via the unique link sent to your email. If you wish to request earlier deletion, contact us at contact@gostargazer.com and we will process the request within 48 hours.

2.4 Tracking Technologies and Cookies

We use cookies and similar tracking technologies (beacons, tags, scripts) to track activity on the Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies some parts of the Service may not function correctly.

We use the following types of cookies:

• Session Cookies — essential cookies that expire when you close your browser.
• Persistent Cookies — cookies that remain on your device to remember your preferences and improve your experience on future visits.
• Analytics Cookies — used by Google Analytics to help us understand how the Service is used.

3. How We Use Your Data

Company may use your Personal Data to:

• Provide and maintain the Service, including processing your intro orders and delivering completed videos.
• Manage your account and authenticate your identity.
• Process payments via Stripe, our payment processor.
• Send transactional communications — order confirmations, video delivery links, and support responses.
• Send marketing communications about new themes, promotions, and updates, where you have not opted out.
• Analyze and improve the Service using aggregated and anonymized usage data.
• Comply with legal obligations, including tax and financial regulations.
• Enforce these Terms and protect against fraudulent or unlawful activity.

4. Data Retention

We retain your Personal Data only for as long as necessary for the purposes described in this Privacy Policy and to comply with our legal obligations. Specific retention periods:

• Video content: Automatically and permanently deleted 30 days after creation.
• Usage Data: Retained for up to 2 years for analytical purposes.
• Transaction records: Retained for 7 years to comply with tax and financial regulations.
• Account and profile data: Retained for the duration of your relationship with us plus up to 3 years thereafter, unless you request earlier deletion.

When we no longer need to retain your Personal Data, we will securely delete or anonymize it in accordance with applicable data protection laws.

5. Transfer of Your Data

Your information, including Personal Data, is processed at Company's operating offices in the United States and by third-party Service Providers who may be located in other countries. By submitting your information, you consent to this transfer. Company takes all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy wherever it is processed.

6. Security of Your Data

We take the security of your Personal Data seriously and employ commercially reasonable measures, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Staff training on data protection and security practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6.1 Data Breach Procedures

In the event of a data breach affecting your Personal Data, we will:

• Investigate the incident and assess its scope and impact
• Take immediate steps to contain and mitigate the breach
• Notify affected individuals within 72 hours (as required under GDPR) or within the timeframe required by applicable law
• Notify relevant supervisory authorities as required by law
• Implement additional security measures to prevent future breaches

7. Third-Party Brand Names and Intellectual Property

Stargazer's intro creator allows you to generate videos inspired by popular cinematic and television styles. All brand names, franchise names, character names, logos, and associated intellectual property referenced on or through the Service — including but not limited to Star Wars, Marvel, Harry Potter, Breaking Bad, Netflix, Disney, Warner Bros., and similar properties — are the exclusive property of their respective owners.

Stargazer Media LLC is not affiliated with, endorsed by, licensed by, or sponsored by any of these rights holders. Our Service generates stylistically-inspired content and does not reproduce, copy, or distribute copyrighted audiovisual works or trademarked logos owned by third parties.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to understand how users interact with the Service. Google Analytics collects information sent by your browser as part of a web page request, including cookies and your IP address. Google's use of this information is governed by the Google Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8.2 Stripe (Payment Processing)

We use Stripe to process payments. When you make a purchase, your payment information is transmitted directly to Stripe and is governed by the Stripe Privacy Policy. We do not store your card details on our servers.

8.3 Cloudflare

We use Cloudflare for performance, security, and bot protection (including Cloudflare Turnstile for form verification). Cloudflare's use of data is governed by the Cloudflare Privacy Policy.

8.4 Third-Party Links

Our Service may contain links to other websites not operated by us. We strongly advise you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party websites.

9. GDPR Privacy Notice (European Economic Area)

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Stargazer Media LLC acts as the Data Controller for the processing of your Personal Data.

9.1 Legal Basis for Processing

We process your Personal Data on the following legal bases:

• Consent — you have given explicit consent for processing for specific purposes (e.g., marketing emails).
• Contract — processing is necessary to perform a contract with you (e.g., delivering your video order).
• Legal Obligation — processing is necessary to comply with applicable laws (e.g., tax records).
• Legitimate Interests — processing is necessary for our legitimate interests, such as improving our services and preventing fraud.

9.2 Your GDPR Rights

Under GDPR you have the right to:

• Access — request a copy of the Personal Data we hold about you.
• Rectification — request correction of inaccurate or incomplete Personal Data.
• Erasure — request deletion of your Personal Data in certain circumstances.
• Restriction — request that we restrict processing of your Personal Data.
• Data Portability — request transfer of your data to another organization or directly to you.
• Object — object to processing of your Personal Data in certain circumstances.
• Withdraw Consent — where we rely on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at contact@gostargazer.com. We will respond within one month. You also have the right to lodge a complaint with the supervisory authority in your EU member state of habitual residence, place of work, or place of alleged infringement.

9.3 International Data Transfers

When transferring Personal Data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place — including Standard Contractual Clauses approved by the European Commission — to protect your Personal Data in accordance with GDPR requirements.

10. CCPA / CPRA Notice (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your Personal Information.

10.1 Your California Rights

• Right to Know — the right to know what Personal Information we collect, use, disclose, and sell.
• Right to Delete — the right to request deletion of your Personal Information.
• Right to Correct — the right to request correction of inaccurate Personal Information.
• Right to Opt-Out — the right to opt out of the sale or sharing of your Personal Information.
• Right to Limit Use of Sensitive Data — the right to limit the use and disclosure of sensitive Personal Information.
• Right to Non-Discrimination — the right not to be discriminated against for exercising your privacy rights.

10.2 Sale of Personal Information

We do not sell your Personal Information as defined under CCPA/CPRA.

10.3 Categories of Personal Information Collected

• Identifiers (name, email address, IP address)
• Internet or network activity (browsing history, interactions with our Service)
• Geolocation data (approximate location derived from IP address)

To exercise your California privacy rights, contact us at contact@gostargazer.com. We will verify your identity before processing your request and respond within 45 days.

10.4 CalOPPA Compliance

In compliance with the California Online Privacy Protection Act (CalOPPA), we will notify you of any Privacy Policy changes by updating this page. We honor "Do Not Track" (DNT) signals where technically feasible. You may adjust your browser settings to block cookies or other tracking technologies at any time.

11. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us immediately at contact@gostargazer.com. If we become aware that we have collected Personal Data from a child under 13 without verified parental consent, we will take steps to delete that information promptly.

If you are between 13 and 18 years of age, please obtain consent from a parent or legal guardian before providing any Personal Information. If we learn we have collected Personal Information from a user aged 13-17 without appropriate consent, we will delete that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where required by law, sending you an email notification or obtaining your consent. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@gostargazer.com
• Contact form: gostargazer.com/contact
• Company: Stargazer Media LLC, 30 N Gould St, Sheridan, Wyoming 82801, USA

For California residents who wish to report complaints, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.